Our Promise and Commitment
We are committed to providing you with the widest select of quality floor cleaners and accessories, at the best possible prices.
We stand behind everything we sell here shop.bestwoodfloor.com, and promise you the best online shopping experience.
We have done everything possible to make purchasing at our site the best option of any existing retailer online or offline.
We really pride ourselves on our excellent product knowledge, and fast service. We are committed to making your experience
with us enjoyable and one that you will want to share with others.
28-Day No-Hassle Exchange and Return Guarantee
Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase.
If you are not satisfied with your purchase, you can return or exchange the item within 28 days of receipt as long as the item is
returned in new, unused and resalable condition inside its original packaging. Items properly returned under this policy are eligible
for a refund. We will credit you for the total purchase price less any applicable restocking fees and shipping/handling charges to
and from our facility. Restocking fees are 30% of your purchase (excluding shipping/handling). Please email us first, this will ensure that you recieve the proper exchange or credit
for your return. Free shipping items cannot be returned.
Great Products at Great Prices
We constantly check our prices to verify
you are getting the best value. When you are comparing our prices with other online retailers, please make sure you are checking the
total price (which includes the price of the item, shipping costs, and applicable taxes) and order processing time. We would be very
surprised if you find a total price lower than ours, but let us know if you do and we'll attempt to match it at your next time of purchase.
We committed to bringing you great value and service, which means offering you great products at great everyday low prices.
*Guarantee excludes clearance/closeout items, non-retail, private sales, membership clubs, coupon items, free shipping items and auction websites.
The internet site must have the exact brand and model available for purchase and delivery. (Out of stock or back ordered items are
not eligible).
All shipping & handling is for Standard Ground Delivery Service within the 48 Contiguous States only.
In order to provide you with the absolute best prices available anywhere online or in stores, some items may be "drop shipped"
from the Manufacturer (factory) or from their Warehouse Distribution Facility directly to you. If the item you order is stocked in
multiple locations we will ship it from the closest source to you. Some products are shipped from locations offering only UPS Delivery
Service while some branches also offer UPS, Fed-Ex, and USPO Delivery options.
Package Tracking Numbers
We will ship your package from the closest warehouse, whenever possible, to ensure the fastest delivery time. If your item is out-of-stock
at the closest warehouse your order may be re-processed from an alternate, more distant warehouse location. This does not effect the
shipping charge you pay! However, it may result in a delay in forwarding the shipment’s tracking number to you.
You can request a tracking number from us, but please be patient while the correct tracking information is being obtained, which may take
up to 4 OR 5 days.
Order Fulfillment Time
Most orders are "processed and on the road" to you within 7-14 working days from the day we receive your order. Depending on
the time of day your order is received and the daily order volume at any given shipping location, it may take one extra day to ship your
merchandise.
Please note: No orders are shipped on Saturday or Sunday.
If we are unable to ship your order from any of our facilities within five working days, we will notify you via e-mail or telephone
you so you may make other arrangements to find your item(s) elsewhere.
All our orders are shipped by United Parcel Service via regular Ground Delivery Service or USPS or Fed-Ex Ground Delivery Service.
Wrong Address Information:
If the address you gave us has any mistakes causing the delivery company to be unable to deliver the package, you will responsible for
either lost and damaged product or we will send your product again but you are responsible for any additional shipping charges.
Order Cancellation: If you wish to cancel an order please call our Customer Service Department immediately!
15% Cancellation Fee/non-refundable shipping charges
In the event you cancel an order after the merchandise has been shipped and is en route to you, you are responsible for all shipping charges
incurred in the transaction and a credit card processing fee of 15% (even if you do not accept the delivery from the shipper).
This is to cover the fee that is charged to us when we process your order with your credit card.
We reserve the right to deny order of anyone.
Delivery Times
Since orders come from different location in the United States delivery times vary. Many items ships next day. This means it
will leave our facility the day after you place your order.
Delivery will be delayed during our annual vacations. The vacation duration will be posted on our website.
After the item has shipped, it usually will take 3-5 business days to reach your location. Please reserve calling for status information until
these times are met. Tracking information is not always available because your item may be drop shipped from a manufacturer.
Our Promise and Commitment
Customer satisfaction is our priority and we want you to be completely satisfied with your purchase.
Please email us at info@bestwoodfloor.com to obtain a Return Merchandise Authorization Number (RMA).
Products can be returned or exchanged within 28 days of receipt in new and unworn condition in their original packaging.
If you are not completely satisfied with your purchase you can return or exchange the item within 28 days of receipt as long as the item is in
new and unworn condition inside its original packaging.
A copy of the original packing slip and RMA (Return Merchandise Authorization) number must accompany all returns.
All items properly returned under this policy are eligible for a PayPal refund. We will credit you for the total purchase price less any applicable
restocking fees and shipping/handling charges to and from our warehouse facility.
Restocking fees will be 30% of your purchase (excluding shipping/handling).
Accepted Payment Methods
We accept and prefer VISA, Mastercard, American Express, and Discover on our secure web server. We also accept PayPal, personal and cashier
checks, and money orders. Money orders, cashiers checks and personal checks must clear before items are shipped.