Frequently Asked Questions

1) Where can I buy your floor care products locally?

2) How should I take care my hardwood floor and laminate floor?

3) Can I wear high heeled shoes on my hardwood floor?


4) Where can I find technical data about the cleaning products?


5) What is the shipping and handling cost?


6) Do you ship to locations outside of the USA?


7) Can I use a steam mop on my hardwood floor?


8) My housekeepers have clouded up my gorgeous wood floor with "oil soap". I'm so sick of footprints and haze. Please advise me on how to get rid of this problem.



1) Where can I buy your floor care products locally?

We do not know which local store carry our products. We do know most of big box stores do not carry high quality floor care products which we are selling. That is why we have this e-commerce store here to meet your needs.


2) How should I take care my hardwood floor and laminate floor?

- Dry Clean: Vacuum, sweep or dry mop floor with microfiber mop pad once a week, or more if needed. The vacuum head must be brush with a wand to avoid scratches.

- Damp Clean: Periodically, as necessary, thorothly clean the floor with recommended floor cleaner. Spray the floor cleaner directly onto the floor or follow the perticular cleaner instructions. Don't allow excess cleaner to remain on the floor's surface. Excess liquid may damage the wood.

- Preventative Care: Spills and tracked-in dirt shoud be wiped up immediately. Use interior and exterior doormats at all entrances to minimize dirt and moisture from being tracked onto the floor. Area or runner rugs are recommended in front of sinks, at high traffic areas. Don't use rugs with solid rubber or vinyl backings. The rugs must be made of a breathable material to prevent moisture entrapment.
- Never clean or wet mop with water. Water may permanently damage the floor.
- Never use any of the following products (or products similar in nature) on your floor: ammonia-based cleaners, acrylic finishes, wax-based products, detergents, bleach, polishes, oil soap, abrasive cleaning soaps, or acidic materials such as vinegar. Many of these products can pit or etch the finish of your flooring or prevent the proper use of recommended maintenance materials.
- Keep animal nails trimmed to minimize finish scratches. Do not walk on your floor with high heeled shoes, shoes with heel taps or sharp objects.
- Use floor protector on all furniture. Don't roll or slide heavy objects directly on the floor.


3) Can I wear high heeled shoes on my hardwood floor?

We do not recommend you wear high heeled shoes or shoes with heel taps or sharp objects. An automobile has a load of approximately 30 lbs. per square inch. An elephant exerts a load of approximately 60-100 lbs. per square inch; however, ladies' high-fashioned heels can seriously damage all types of floor covering. A 125 lb. woman wearing these heels exerts in excess of 2,000 lbs. pressure per square inch. These shoes can dent hardwood, vinyl and rubber floors, chip ceramic tiles and puncture carpet and pad.


4) Where can I find technical data about the cleaning products?

For more technical information about flooring care products, please contact following manufacturers:
Armstrong World Industries. T: 1-800-233-3823 for Armstrong, Bruce, Hartco Products;
Mohawk Industries. T: 1-800-266-4295 for Mohawk floor care products;
Mercier Wood Flooring. T: 1-418-248-1785 for Mercier wood floor cleaner;
Mirage Floors. T: 1-800-463-1303 for Mirage wood floor cleaner;
Absolute Caotings. T: 1-914-636-0700 for PolyCare floor cleaning products;
Pergo USA. T: 1-888-393-5667 for Pergo floor cleaner;
Kahrs International. T: 1-800-800-5247 for Kahrs hardwood floor cleaner;


5) What is the shipping and handling cost?

You will see the rate immediately after the item is added to shopping cart. Shipping, Packaging & Handling Rates will be calculated by our system based on product type, weight and distance. New Jersey customers will be charged for 7% sales tax in PayPal system. For order of $280 and up, the rate must be calculated by seller; fax or email is required beforehand.

All prices are subject to change without notice


6) Do you ship to locations outside of the USA?

No. All shipping & handling is for Standard UPS Ground Delivery Service or USPS within the 48 Continuous States only. No PO BOXs, APOs nor FPOs.


7) Can I use a steam mop on my hardwood floor?

No. High temperature steam mops are not recommended for use on hardwood floors by most wood flooring manufacturers and the National Wood Flooring Association. Theoretically, any form of water, including steam, will harm your wood floor and finish. Remember, water is a culprit of numerous wood floor problems.


8) My housekeepers have clouded up my gorgeous wood floor with "oil soap". I'm so sick of footprints and haze. Please advise me on how to get rid of this problem.

If you use flooring manufacturer recommended cleaner from day one, you should not have any haze problems. Most of the cloudy films are caused by using "oil soap" and other household cleaners that promise the "shine", especially when you mix them with manufacturer recommended cleaners. It is easy to mistakenly blame the right cleaner after you already use the wrong one. It is not easy to remove them. Fortunately,
Basic Coatings' Intensive Floor Treatment (IFT) is designed for removing tough films, household wax and other floor contaminates. Make sure to exactly follow the directions. Please contact the manufacturer for more information before use @ www.basiccoatings.com


Product Directory:

Armstrong:
Armstrong (Robbins) Hardwood & Laminate Floor Cleaner (32 oz.)
Armstrong Hardwood & Laminate Floor Cleaner Refill (Half Gallon)
Armstrong (Robbins) Hardwood & Laminate Floor Cleaning System
Armstrong Floor Cleaning System Mop Replacement Covers (2 Pack)
Armstrong Restore Hardwood Floor Finish (32 oz.)
Armstrong Once 'n Done Resilient (Vinyl/Ceramic) Floor Cleaner (32 oz.)
Armstrong Once 'n Done Resilient (Vinyl/Ceramic) Floor Cleaner Refill (Half Gallon)
Armstrong Once 'n Done Floor Cleaner (Concentrate) 1/2 Gallon
Armstrong Once 'n Done Floor Cleaner (Concentrate) 32 oz.
Armstrong Once 'n Done Resilient (Vinyl/Ceramic) Floor Cleaning System
Armstrong Residential Floor Protectors (Brass)
Armstrong Floor Protector Replacement Felt Pads
Armstrong Genuine Linoleum Floor Cleaner (Concentrate 32 oz.)
Armstrong Genuine Linoleum Floor Polish (32 oz.)
Armstrong Genuine Linoleum Floor Stripper (32 oz.)

Basic Coatings:
Basic Coatings' Squeaky Hardwood & Laminate Floor Cleaner (32 oz.)
Basic Coatings' Squeaky Hardwood & Laminate Floor Cleaner Refill (1 Gallon)
Basic Coatings' Squeaky Hardwood & Laminate Floor Care Kit
Basic Squeaky Replacement Microfiber Floor Mop Pads (2 Pack)
Basic Coatings Squeaky Wood Floor Concentrate Cleaner (4 oz.)
Basic Coatings Squeaky Wood Floor Concentrate Cleaner (1 Gallon)
Basic Coatings IFT - Intensive Floor Treatment, 1 Gallon
Basic EMULSION - Advanced Oil and Water Wood Floor Finish and Sealer, Semi- Gloss, 1 Gallon
Basic HydrolinePlus Waterbased Wood Floor Finish, Semi-Gloss, 1 Gallon
Basic StreetShoe Waterbased Wood Floor Finish, Semi-Gloss, 1 Gallon
Basic TYKOTE Dustfree Recoat Bonding Agent, 1 Gallon

Bona X:
Bona Swedish Formula Hardwood Floor Cleaner (32 oz.) - hP Neutral, Non-Toxic
Bona Swedish Formula Hardwood Floor Cleaner Refill (1 Gallon)
BonaX Commercial Hardwood Floor Cleaner Concentrate (1 Gallon)
Bona Stone, Tile & Laminate Floor Cleaner 32 oz.
Bona Hardwood Floor Cleaner 32oz. - Professional Series/Pro Series
Bona Hardwood Floor Cleaner 1Gallon Refill - Professional Series/Pro Series
Bona Hardwood Spray Floor Mop, Cleaner Cartridge Kit
Bona Hardwood Floor Cleaner Cartridge Replacement - for Spray Floor Mop
Bona MicroPlus Swedish Formula Hardwood Floor Care System, Cleaner and Mop
Bona Hardwood FloorWipe Floor Mop System (Kit)
Bona Swedish Formula Hardwood Floor Cleaner Concentrate (4oz.) 2 Bottle
Bona MicroPlus Floor Cleaning Pad Replacement/Refill (4x15)
Bona Microfiber Dusting Pad Refill, Fits 4" x 15" Bona Mop Head
Bona MicroPlus Cleaning Cover Twin Pack (for FloorWipe Mop 8x15)
Bona FloorGards Flooring Protect Felt Pads
Bona Bonaseal Hardwood Floor Sealer (1 Gallon)
Bona X Mega Waterborne Polyurethane Hardwood Floor Finish (Satin 1 Gallon)
Bona X Mega Waterborne Polyurethane Hardwood Floor Finish(Semi-gloss 1 Gallon)
Bona X Traffic Waterborne Polyurethane Wood Floor Finish (Semi-gloss 1 Gallon)

Bostik:
Bostik Ultimate Adhesive Remover Towels (Adhesive Cleaner)
Bostik Ultimate Adhesive Remover 32oz.(Adhesive Cleaner)

Bruce:
Bruce Dura-Luster No-Wax Hardwood & Laminate Floor Cleaner (32 oz.)
Bruce Dura-Luster No-Wax Hardwood & Laminate Floor Care Kit
Bruce Dura-Luster Replacement Floor Mop Covers 2 Pack
Bruce Clean n Strip Hardwood Floor Cleaner (32 oz.)
Bruce Liquid Paste Wax with Cleaner, Dark n Rich (32 oz.)
Bruce One Step No-Buff Acrylic Finish for Wax-Finish Hardwood Floors (32 oz.)
Bruce Hardwood Floor Acrylic Filler - FILA12, 3.5 fl.oz. (103.5ml)
Bruce Hardwood Floor Acrylic Filler - FILA2, 3.5 fl.oz. (103.5ml)
Bruce Hardwood Floor Acrylic Filler - FILA20, 3.5 fl.oz. (103.5ml)
Bruce Hardwood Floor Acrylic Filler - FILA22, 3.5 fl.oz. (103.5ml)
Bruce Hardwood Floor Acrylic Filler - FILA26, 3.5 fl.oz. (103.5ml)
Bruce Hardwood Floor Acrylic Filler - FILA10, 3.5 fl.oz. (103.5ml)
Bruce Hardwood Floor Acrylic Filler - FILA17, 3.5 fl.oz. (103.5ml)
Bruce Touch-Up Kit TKU-200 - for Blending Hardwood Floor Scratches & Nicks;
Bruce Touch-Up Kit TKU-300 - for Blending Hardwood Floor Scratches & Nicks;
Bruce Touch-Up Kit TKU-600 - for Blending Hardwood Floor Scratches & Nicks;
Bruce Touch-Up Kit TKU-700 - for Blending Hardwood Floor Scratches & Nicks;

EZ Moves - Furniture Slides:
EZ Moves Felt Furniture Slides (4-3/4in.x7-3/4in.) for Hard Surface Floors;
EZ Moves Furniture Slides (5-3/4in.x9-1/2in.) - for Carpet;
EZ Moves Felt Furniture Slides for Hard Surface Floors (2-5/8in.);
EZ Moves Round Permanent Furniture Slides for Carpet (2-1/4in.);
EZ Moves Hard Surface Slides (4ft.), Set of 2;
EZ Moves Pull Slides (4 ft.) for Carpet, Set of 2;
EZ Moves Pull Straps for Pull Slides, Set of 2;

ForceField:
ForceField iFoam Screen Cleaner - TV & Computer Screen Cleaner;
ForceField Fabric Cleaner - Area Rugs, Carpets & Upholstery
ForceField Fabric De-Crease - Wrinkle Relaxer
ForceField Fine Stone Cleaner and Protector;
ForceField Fine Stone Protector - Professional Marble/Granite Sealant
ForceField FireGuard - Fire Guard Fabric Flame Retardant;
ForceField GrimeBlaster - Cleans the Toughest Grease & Grime
ForceField Leather Cleaner & Conditioner;
ForceField MoldBlaster Concentrate - Kills 99.9% of Bacteria
ForceField MoldBlock;
ForceField OdorBlaster - Bio-Enzymatic Formula;
ForceField Restore-It - Wood Furniture, Blinds, Cabinets & Paneling
ForceField ScumBlaster - Bathroom Tub & Tile Cleaner;
ForceField SoilBlaster - Carpet, Rug, Fabric & Upholstery Cleaner
ForceField Upholstery, Rug & Fabric Protector;
ForceField UV SunBlock - Safe for All Fabrics - Indoor & Outdoor;
ForceField Pet Spot Blaster - Urine Stain & Odor Eliminator for Carpet;
ForceField Green Solution Carpet/Fabric Cleaner 1 G - Concentrate;

HandCare:
BioDegradable Natural Latex Gloves - 100 Disposable Gloves for Men
BioDegradable Natural Latex Gloves - 50 Disposable Gloves for Ladies

Kahrs:
Kahrs Hardwood Floor Cleaner Spray (Quart)
Kahrs Hardwood Floor Care Kit

Mercier:
Mercier Wood Flooring Cleaner (28 oz.)
Mercier Wood Floor Maintenance Kit

Mirage:
Mirage Hardwood Floor Cleaner (1L) - Biodegradable
Mirage Clean Concentrated Hardwood Floor Cleaner (1L)
Mirage Wood Floor Clean kit
Mirage Clean Replacement Mop Cover (1)

Minwax:
Minwax Hardwood Floor Cleaner (32 oz.)
Minwax Wood Cleaner (32 oz.)
Minwax Wood Putty - Cherry Wood Color 3.75oz
Minwax Wood Putty - Colonial Maple Wood Color 3.75oz
Minwax Wood Putty - Early American Wood Color 3.75oz
Minwax Wood Putty - Ebony Wood Color 3.75oz
Minwax Wood Putty - Golden Oak Wood Color 3.75oz
Minwax Wood Putty - Natural Pine Wood Color 3.75oz
Minwax Wood Putty - Pickled Oak Color 3.75oz
Minwax Wood Putty - Red Mahogany Wood Color 3.75oz
Minwax Wood Putty - Walnut Wood Color 3.75oz
Minwax Wood Putty - White Wood Color 3.75oz

Mohawk:
Mohawk FloorCare Essentials Hard Surface Cleaner (32 oz.)
Mohawk FloorCare Essentials Hard Surface Floor Care Kit
Mohawk Carpet Spot Remover Cleaner (32 oz.)
Mohawk FloorCare Essentials Odor Eliminator (32 oz.)
Mohawk FloorCare Essentials Carpet Care Kit
Mohawk Ceramic/Porcelain Tile & Grout Cleaner (32 oz.)
Mohawk FloorCare Essentials Microfiber Cloths
Mohawk FloorCare Essentials Pet Air & Fabric Refresher (24 oz.)
Mohawk FloorCare Essentials, Odor & Stain Pretreatment (24 oz.)
Mohawk FloorCare Essentials, Multi Hard Floor Cleaner (64 oz.)

M&Y Microfiber Mop Pad/Cover Replacement:
M&Y Microfiber All Purpose Cloth, 15in. x 15in.
M&Y Microfiber Floor Mop Pad Refill, Fits 4in. x 15in. Mop Head
M&Y Microfiber Floor Mop Pad Refill, Fits 5in. x 18in. Mop Head
M&Y Microfiber Wet/Damp Floor Mop Replacement Cover, 8in. x 15in.
M&Y Dolphin Microfiber Spray Floor Mop Kit with Refillable Cartridge.
M&Y Microfiber Swivel Floor Mop Kit (4x15) with 4pc Mop Pads.
M&Y Microfiber Swivel Floor Mop Kit (8x15) with 1 Mop Cover.

Pergo:
Pergo Laminate Floor Cleaner 22oz. - All Natural Hard Surface Flooring Cleaner
Pergo Laminate Floor Cleaner & Floor Mop Kit

PolyCare:
PolyCare Ready To Use Wood Floor Cleaner (20 oz.) - Biodegradable
PolyCare Hardwood Floor & Laminate Cleaner Refill (RTU)
PolyCare Wood Floor Concentrate Cleaner (20 oz) - Biodegradable
PolyCare Concentrate Hardwood and Laminate Floor Cleaner
PolyCare Hardwood Floor Scuff Remover (20 oz.)
PolyCare Hardwood Floor Mop Kit
PolyCare Terry Cloth Floor Mop Cover (2 Pack)

Somerset:
Somerset Ultimate Wood Floor Cleaner - Antimicrobial Protection
Somerset Ultimate Wood Floor Cleaner - The Original

Sonin:
Sonin 3 Way Laser Level - Model 50901
Sonin Digital Moisture Meter 50218
Sonin Laser Targeting Range Finder 10075 - Laser Measuring Tape
Sonin Laser Targeting Range Finder II (Black)
Sonin Multi-Measure Combo PRO - Model 10300

Shaw R2X:
Shaw R2X Hard Surfaces Flooring Cleaner (32 oz.)
Shaw R2X Hard Surface Wood/Laminate/Tile Floor Cleaner Refill (1G)
Shaw R2x Carpet Stain & Soil Remover (32 oz.)
Shaw R2x Carpet Stain & Soil Remover (32 oz.) - Green Formula
Shaw R2X Hard Surfaces Flooring Cleaner 32oz - Green Formula
Shaw R2X Area Rug Spot Cleaner (22oz)
Shaw R2X Microfiber Floor Mop Pads (2 Pack)
Shaw R2X Vibrant Floor Mop with Microfiber Pads

Slipstick Floor Protector:
Slipstick Floot (Chocolate), 8 Feet, Floor Protector
Slipstick Foot (Caramel), 4 Large Caster Cups, Floor Protector
Slipstick Gripper (Chocolate), 4 Caster Cups, Floor Protector
Slipstick Slider (Black) 16 Feet, 3/4in (19mm), Floor Protector
Slipstick Slider (Chocolate), 8 Feet, 1in (25mm), Floor Protector
Slipstick Heavy Duty Floor Felt Pads (CB013)
Slipstick Heavy Duty Floor Felt Pads (CB017)
Slipstick Heavy Duty Floor Felt Pads, 37 Assorted Pads (CB071)
Slipstick Heavy Duty Felt Pads, 114mmx 152mm (4-1/2in.x6in.)
Slipstick Carpet Castor Cups, Set of 4 (CB420)
Slipstick Heavy Duty Felt Pads, Hardwood Floor Protectors (CB013)
Slipstick Heavy Duty Felt Pads, Hardwood Floor Protectors (CB017)
Slipstick Heavy Duty Felt Pads, Hardwood Floor Protectors (CB071)
Slipstick Heavy Duty Felt Pads, Hardwood Floor Protectors (CB061)
Slipstick Gripper - Recliner Floor Protector (CB380), (CB061)
Slipstick Gripper Floor Protector, Set of 4 (CB520), (CB061)
Slipstick Gripper Floor Protector, Set of 4 (CB822), (CB061)
Slipstick Carpet Caster Cup Protector, Set of 4 (CB410), (CB061)
Slipstick Carpet Castor Cups, Set of 4 (CB420), (CB061)

Spray Nine Cleaner:
Spray Nine Cleaner, Disinfectant, Sanitizer, Degreaser & Deodorizer
Spray Nine Cleaner, Disinfectant, Sanitizer, Degreaser & Deodorizer
Spray Nine BBQ Grill Cleaner, Degreases & Disinfects 25 oz
Spray Nine Patio Furniture Cleaner - Cleans & Disinfects 25 oz

Squek No More:
Squeak No More Kit;
Squeak No More Screws;
Squeak No More Counter-Snap Hardwood Screws for at the Joist;
Squek No More Counter-Snap Hardwood floor Srews for between the Joist;

Sundries/Books/DVDs:
Hardwood Floors - Laying, Sanding and Finishing (Book)
DVD: Laying Hardwood Floors - How to Install Wood Floor Video
DVD: Sanding and Finishing Hardwood Floors - How to Sand and Refinish Video
DVD: Installing Doors and Windows - How to Install Video
DVD: Installing Kitchen Cabinets and Countertops - How to Install Video
DVD: Tiling Floors - How to Install Ceramic/Porcelain Tiles Video
DVD: Tiling Walls - How to Install Ceramic/Porcelain Tiles Video
Precision Components Pull Bar
Precision Components Universal Tapping Block

Tarkett:
Tarkett No Wax Floor Cleaner 32 oz.
Tarkett Floor Cleaning Kit
Tarkett SureShine Floor Cleaner (32 oz.)

Wilsonart:
Wilsonart Laminate Floor Cleaner (32 oz.) - Biodegradable
Wilsonart Laminate Floor Cleaner (Concentrate) 32 oz. - Biodegradable
Wilsonart Laminate Floor Cleaning Kit

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